Policies, Procedures & Correspondence

The primary objective of this complaint policy is to resolve issues brought to the attention of BCDAC, Inc. and ensure that the members of the Management Team are aware of all issues of dissatisfaction.

Complaint Policies and Procedures

The primary objective of the grievance and appeal process is to resolve issues where BCDAC, Inc. administrative or financial decisions are in dispute.

Grievance and Appeal Policies and Procedures